Returns & Refunds Policy

Returns:

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it, and it must be in the original packaging. The return address varies depending on your location. Please contact us using the published return email on our OTM website to obtain the return address before sending the item back. If the item does not meet the conditions described in the "Returns" section, we reserve the right not to issue a refund.

Refund:

Upon receiving your returned item, we will inspect it and notify you of its receipt. We will promptly inform you of the status of your return, If your refund is approved, we will initiate a refund to your account, excluding shipping fees.

Cancellation Policy:

At ONTRENDMAKER, we aim to provide our customers with the best possible service. We understand that circumstances may change, and you may need to cancel an order. Please review our cancellation policy below:

•      • Cancellation Timeframe: Customers may cancel an order by contacting our customer support team within 12 hours of placing the order. We kindly ask that you reach out to us promptly to ensure we can process your cancellation request before the item is dispatched.
  
  
•      • Order Dispatched: Once an order has been dispatched, cancellation may not be possible. Our team works diligently to fulfil orders on time, limiting our ability to cancel an already dispatched order. In such cases, we recommend initiating a return or contacting our customer support team for further assistance.
  
  
•      • Contacting Us: To cancel an order, please contact our customer support team via https://ontrendmaker.co.uk/contact-us . Our dedicated representatives are ready to assist you and guide you through the cancellation process.